So, what happens if it doesn’t fit? Not to worry, apart from a few exceptions, if you are in any way unhappy with your newest purchase, you are very welcome to return it for store credit.
Your store credit will be valid for 12 months from the date of issue, giving you plenty of time to find your next favourite dress!

To return an item to us it must be:

- Posted within 30 days of receiving it;

- Unworn with tags still attached;

- No makeup mark, tan marks, perfume smells etc

Please send the item back in a
condition you would be happy to receive it as a customer.  Note. The following items cannot be returned for hygiene reasons: Face Masks; Earrings; and Headwear.

Head to our Returns Portal to start your return. All you need to get started is your order number and your email address. Follow the prompts to place your return request. You will be able to select either
Australia Post shipping or Mail to return your parcel:

- Australia Post: A payment link will be sent to your email, once paid you will receive a downloadable/printable label. If you have difficulties with downloading or printing please take the email to your local
post office and ask for assistance. We will receive your tracking information automatically.

- Mail: If you would prefer to use a pre-paid satchel or alternative method of shipping please select Mail. Note you will be responsible for keeping the tracking information for this.

Please check your spam/junk email folder for emails and updates as they can sometimes land in there.

If you require any assistance, please contact the team at customercare@lovestyleco.com.au

If you have changed your mind or the item doesn’t fit as expected we offer you store credit to use, please be
clear that we do not offer refunds and by ordering with us you are agreeing to these terms and conditions.

We love our community and want to support you in every way we can, if for any reason you are experiencing financial
hardship please avail of help here for QLD residents, for other state residents please reach out to your state government hardship website for guidance.

We are so sorry that this has happened to you! Our packing team mustn’t have had their coffee that morning. We will of
course help correct this human error as quickly as possible.

Pop over to our Returns Portal to start your return. All you need to get started is your order number and either your email address or phone number.
Then follow the instructions as prompted, additional guidance below.

Once you have started your return:

- Select the item you should have received;

- Upload a photo of the item you received and a note to describe the issue;

- Select the item you originally ordered for your exchange

- Select Australia Post as your shipping method, this will be paid for you, and you will receive a downloadable/printable label.

If you have any difficulty printing, please take the label email to you local post office for assistance.

You will get a confirmation email when your return request has been reviewed by our team. Once we have received confirmation that the incorrect item is returning to us, we will send you the correct item. You will receive new order and tracking information for this.

If you have any difficulty at all,
please reach out to our coffee fuelled team at customercare@lovestyleco.com.au

We understand that you have maybe purchased an item and it might be a little too generous or a little too unforgiving and you want to exchange it for the one that is just right.

Unfortunately, Goldilocks, we cannot offer Exchanges at this time. Due to a variety of factors including our stock quantities and our system, as frustrating as this might be we are unfortunately unable to offer this service.

The good news is you can always return an item for store credit and either:

- Use it to purchase the size you would like or;

- Alternatively, you could purchase the one you want and use your store credit for another item later (as we cannot hold stock or guarantee that your size will remain available).

Your credit will be valid for 12 months. As a savvy shopper it is entirely up to yourself which option you would prefer to use.

If you would like to start your return please head to our Returns Portal to begin. For further information on returns please read our policy on returns here.

If you have any difficulty, please reach out to our team at customercare@lovestyleco.com.au

We are as disappointed as you are that this has happened. Although our packing team take all efforts to ensure your item arrives in perfect condition, if by the small chance you receive your item and notice it to be faulty or damaged, we will help to correct this as quickly as possible for you.

The quickest way to resolve a fault is to head to our Returns Portal and follow the prompts to find the best resolution for you.

-You will be asked to add photos of the fault, please ensure these are clear and taken in good light.

- You will be asked for a description of what the fault/damage is, please explain this as clearly as possible to help us, help you.

- Then you will be offered either credit or a refund to the original payment method (note. If you paid for your item with a gift
card the amount will revert back onto the gift card, we cannot change this).

When selecting credit, you will be offered an opportunity to repair your fault and keep the item.

The team at Love Style Co retain the
right to reject return requests where they are considered to be made in bad faith.
Any notifications of approval or rejection of requests will be emailed to you.
Please check your junk/spam folder as they can sometimes land in there.