Here at Love Style Co, we hope that you love your new purchase, and we are passionate about creating the best customer shopping experience that we can. 

We do our very best to provide as much accurate information on all our products as we can. This includes our product materials and the garment measurements for each size. We also do all our own photography and let you know what size our models are wearing.  

We might be an online store, but we still want to create that in-store shopping experience. If you have any questions about our products before purchasing, please don't hesitate to ask. Our team would love to help you. 

We understand that, despite these efforts, there are going to be times when you may want or need to return an item. 

 

 

Apart from a few exceptions, if you are unhappy with your latest purchase, you are welcome to return it for a store credit. (Unfortunately, we do not offer refunds) Your store credit will be valid for 12 months from the date of issue.

You are welcome to post these items back to us at PO BOX 3337 Victoria Point 4165. We just ask that you e-mail us and advise us that you are doing so. This helps us keep track of things and also helps us to be able to assist you and follow up on anything if needed. Prior to sending anything back, please just make sure that:

• The item/s are posted back, within 30 days of receiving them.
• The item/s are unworn, unwashed and tags still attached. 
• The item/s are free of makeup marks perfume scents or pet hair.  

In simple terms, if you are returning an item in a condition that you would be happy to receive as a customer, then there shouldn't be a problem. 

Please email us at customercare@lovestyleco.com.au

If you could please title your email RETURN - (your order number) in subject field, it will help us to see and prioritise your email and get back to you ASAP.

Please feel free to use the information below in your email so we have all the necessary information:

Please be aware that we are unable to simply exchange items for a different size or style. Any new items will need to be processed as a new order so new postage tracking information can be created, and so that we have correct and accurate records of what has been purchased. But don't worry, adding your store credit to your next order is very simple. 

 

Once we have received your return, your store credit will be processed within 3 working days. You will receive a confirmation email that we have processed your return and another email with your unique store credit code. We do not charge restocking fees like some other stores, and you will receive a store credit to the value that you paid for the item. If you can’t see your email, please check your junk/spam folder just in case it lands there. 

We hate to have to include this bit, but if your return doesn't meet our simple returns terms and cannot be resold, we will contact you to let you know and will then offer you the following options:

1. You can send us a prepaid postage bag to have the item returned.
2. Agree for the item to be donated to one of the charities that we support.

Please note that the following items cannot be returned:
Earrings

Headwear

 

We are so sorry that you have had this experience! We pride ourselves on providing quality fashion for affordable prices, and we take all efforts to ensure your item arrives in perfect condition. However, if by the small chance you receive your item and notice it to be faulty, please follow the instructions below.

Please e-mail us at customercare@lovestyleco.com.au and we will do our best to find a resolution for you.

If you could please title your email FAULTY - (your order number) in subject field, it will help us to see and
prioritise your email and get back to you ASAP.  

Depending on the fault, we ask that the item be posted back to us. If this is the case, we will provide you details on how to do so. Don't worry, we will cover the cost of postage. 

Please feel free to use the information below into your email so we know how to best assist you. 

If you could also include a photo of the fault as it will assist us in resolving the matter as quickly as possible for you.

REFUND
REPLACEMENT
REPAIR
STORE CREDIT

      

If you do not receive a reply email within 1-2 days, please check your spam/junk folder. Then please email us again. 

 

Nobody likes a negative shopping experience, and our focus is to turn this around. So, depending on what the issue is, we will
communicate with you to find the best and quickest resolution. This can include refunding you for the item, replacing the item or paying for a repair.