Returns and Exchanges

Here at Love Style-Co we hope that you love your new purchase, and we are passionate about creating the best customer experience that we can. 

By making an order though our online store you are agreeing to all our terms and conditions. 

Please be aware that we are unable to make any adjustments to your order once it has been made. So please make sure your order is correct before processing your payment. We understand that this might be frustrating if you have made a small error when making your order, but because we a small business with a small but highly motivated team, our focus is on getting everyone’s order out as quick as possible. This means it is often the case that orders are packed and ready to go before someone has had a chance to read our emails. 

 

RETURNING AN ITEM.

Apart from a few exceptions, if you are unhappy with your latest purchase, you are welcome to return it for a store credit. (sorry but we do not offer refunds on non-faulty items) Your store credit will be valid for 12 months from the date of issue.

If you wish to return something we just require the following

  • You e-mail us as soon as possible, so we can send you a copy of our returns from. (customercare@lovestyleco.com.au )
  • You complete the form and include it with your return.
  • You post the item within 30 days of receiving it (at your own cost) Now extended due to rise in covid cases. We recommend using tracking on all return parcels as we are not responsible for lost items that have not been shown as returned and collected.

Please note that in order for us to be able to except your return the item must be unworn with the tags still attached. We also require that the item(s) are returned with no makeup marks or perfume smells on the items.  We are basically just asking that you send the item back in a condition you would be happy to receive it as a customer.  

Once we have received your return your store credit within most cases be processed within 3 working days. You will receive an email with your unique store credit code.  We will also email you just to confirm that we have processed your return. If you can’t see your store credit email after we have contacted you, please check your junk folder just in case

If upon receiving your return, we find it to be in an unsatisfactory to be resold, or it has been posted outside of the agreed upon time frame. We will contact you to let you know, we will then offer you the following options

  • You can send us a prepaid postage bag to have the item returned
  • Or agree for the item to be donated to one of the Charities that we support.

 

Please be aware that we are unable to simply exchange items for a different size or style.  Any new items will need to be processed as a new order so as new postage tracking information can be created and so that we have correct and accurate records of what has been purchased. 

 

 The following items cannot be returned.

  • Face masks
  • Earring
  • Headwear

 

 

FAULTY ITEMS

Although we take all efforts to ensure you item arrives in perfect condition. If by the small chance you receive your item and notice it to be faulty, please take a photo if possible, of the fault and email us as soon as possible  customercare@lovestyleco.com.au We will endeavor to find a solution to resolve this for you.  

If you are wanting to return a faulty item, we will send you a copy of our faults form which will outline what option you would like to resolve the issue for you.  This will generally be in the form of a refund or an exchange (depending if we have stock available)

We will also send you a unique Postage code to give to your post office, this code will ensure that there are no upfront postage costs in returning the item. If for some reason the code given to you doesn’t work, we ask that you do not pay for the postage upfront yourself, as this affects our ability to be able to refund your order.  As it becomes difficult in refunding you more than you paid. If this happens, please let us know so we can resolve it for you.